سياسة الاسترجاع والاستبدال

At Beauty Nub, your satisfaction is our goal. We at Beauty Nub (BeautyNub) are keen on our customers' satisfaction, and our primary concern is your safety and complete satisfaction with your experience with us. And due to the nature of our products related to skincare, haircare, makeup, and perfumes, which are linked to personal health, our return and exchange policy adheres to the highest standards of safety and service quality. First: cases where returns or exchanges are allowed Returns or exchanges are only permitted in the following cases: - The product arrives damaged or not matching the order. - There is a manufacturing defect or flaw in the product, provided that customer service is notified within 24 hours of receiving the order. - If the product is electronic or electrical devices or tools and has not been used or opened, and is in its original condition and proper packaging as received. Note: Returns or exchanges are not accepted for products that have been opened, used, or packaging removed, to preserve the health and safety of customers. Second: return fees If the product is intact and not damaged, the customer bears the shipping fee for the return, which is 19 Saudi riyals, deducted from the refund amount. If the product is damaged, defective, or not matching the order, Beauty Nub bears the full shipping and return costs. Third: method of return or exchange You can contact the customer service team to complete the return or exchange process via: - Email: [email protected] - Customer service WhatsApp: 966539731011 The product must be in its original condition, unused or unopened, with the original packaging and invoice available. Any defect or damage must be reported within 24 hours of receiving the product for the request to be officially accepted. Fourth: time frame for return or exchange You can request a return or exchange within 7 days from the date of receiving the order. After receiving the product and conducting an inspection, the return or exchange process will be completed within a maximum of 10 working days. Fifth: refund method After receiving the product and verifying its condition, the amount will be transferred directly to the customer's bank account or via the payment method used during the order (Tabby – Tamara – Mada – Apple Pay – STC Pay). In case of exchange, the price difference will be paid or deducted if there is any between the returned product and the replacement product. Sixth: important notes Returns or exchanges are not accepted for any product that has been opened or used to preserve public health. If the product arrives damaged, take photos and send them to customer service within 24 hours of receiving the order to facilitate processing. The return policy does not include gifts, samples, or discounted products unless there is damage or an error in the order. To contact us We are always happy to serve you through the following channels: - Email: [email protected] - Customer service WhatsApp: 966539731011 At Beauty Nub, your satisfaction is always our goal. We work diligently to deliver your products with the best quality and fastest time, and if you encounter any problem, our team is ready to serve you within 24 hours to ensure your complete satisfaction.